Guest Service Assistant Front Office - Swansea
Join us at Imperial Hotel Lounge & Terrace as a Guest Service Assistant Front Office in Swansea.
Job Details
Location: Imperial Hotel, Tenby, nestled in the historic heart of Pembrokeshire, overlooking South Beach.
Role Overview: As a Guest Service Assistant, you will warmly welcome guests, manage check-ins and check-outs, handle reservations, and ensure a memorable guest experience. You will maintain high standards, collaborate with colleagues, and provide exceptional customer service. Flexibility to support other areas such as Food & Beverage and Housekeeping is desirable.
Qualifications:
* Excellent communication skills.
* Experience in Reception or customer-facing roles.
* Strong IT and telephone skills.
* Problem-solving skills and attention to detail.
Benefits:
* Colleague rate of £30 BB per night; £60 BB for Friends & Family.
* Milestone employment celebrations.
* 50% off Food & Beverage in our hotels.
* Meals on duty provided.
* Access to Hospitality Rewards and retail/dining discounts.
* Employee Assistance Programme and online GP services.
* Quarterly recognition and annual celebrations.
Job Details
Type: Part-time, 35 hours/week
Seniority Level: Entry level
Job Function: Administrative
Industry: Hotels and Motels
This role is ideal for someone with customer service experience, looking to develop skills in Front Office, Food & Beverage, or Housekeeping. The role reports to the Guest Service Manager Front of House.
Note: This job posting is active.
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