Onboarder, People Operations Team (9 month FTC)
Apply for the Onboarder, People Operations Team (9 month FTC) role at Bank of England.
Base pay range
Salary is circa £24,540 - £25,500.
Department Overview
The Onboarding team is a key function of People Operations and is responsible for managing the end‑to‑end onboarding journey for both employees and contingent workers. This includes:
* Pre‑boarding communications
* Right‑to‑work and visa checks
* Security vetting (BPSS and higher)
* Reference and qualification screening
* Induction coordination
* OBS (Oracle) system management
* Integration with payroll for one‑off payments (e.g., skills premiums)
Job Description
An exciting opportunity has arisen for a team member to join Onboarding to work across Contingent Worker Onboarding and Network Access Administration. Focus will initially be on one of the two subjects and, over time, both roles will be learnt. This is an excellent role for someone with great operational experience and an outstanding teammate.
Contingent Worker Onboarding Responsibilities
* Deliver all aspects of Contingent Worker onboarding, working autonomously to deliver required onboarding tasks.
* Collaborate with the team to deliver excellent customer service through effective communication, reliability, knowledge sharing and being a key contributor.
* Understand the different types of Contingent Workers and their requirements.
* Ensure correct documents have been received to start the onboarding process and practice accurate data entry on the relevant systems.
* Create the worker’s account within One Bank Service (OBS).
* Collaborate closely with the hiring manager, keeping them informed and answering questions to reduce delays that may impact the start date.
* Ensure business areas have the required information for the new joiner to avoid any delays to the start date.
* Process contract extensions for Contingent Workers on the relevant systems and inform impacted business areas.
* Offboard Contingent Workers in a timely manner.
* Ensure emails and documents are filed correctly in FileSite for audit purposes.
* Respond to queries from business areas in the team mailbox.
* Build relationships with key stakeholders.
* Participate in One Bank Service (OBS) system testing.
Network Access Administration Responsibilities
* Efficiently manage the Joiners, Movers, Leavers (JML) process to ensure seamless IT and system access for employees during onboarding, role transitions, and offboarding.
* Assign / re‑assign service requests (tickets) to team members within SMART IT and ensure JML tickets are closed in a timely manner.
* Deal with JML tickets in a professional and competent manner, following defined processes and procedures.
* Liaise with customers, internal business areas, Technology and external vendors to meet their needs.
* Monitor the team inbox – promptly deal with JML‑related queries and provide jargon‑free responses to stakeholders.
* Assist the Team Leader/Senior Administrator with audit queries and other service deliverables on an ad‑hoc basis.
* Establish a professional working relationship with the Technology Provisioning Team, Technology Service Desk and other divisions across the Bank.
* Train new team members on the JML processes.
* Participate in relevant system testing.
Role Requirements
Minimum Criteria
* Experience of pre‑boarding/onboarding of new staff and/or working knowledge of supporting key enterprise services (Active Directory, Microsoft Exchange, Equinox, Smart IT).
* Able to use MS Office, enter data accurately and learn new systems/technology quickly.
* Experience in a customer service role.
Essential Criteria
* Ability to use own initiative to problem‑solve to achieve the best result.
Desirable Criteria
* Understanding of recruitment cycle and testing processes.
* Awareness of compliance policies (e.g., Our Code).
Our Approach to Inclusion
The Bank values diversity, equity and inclusion. We work hard to build an inclusive culture that supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We partner with external organisations to support adjustments for candidates and employees and allow flexible working patterns (job shares, part‑time, remote work). We are proud to be a member of the Disability Confident Scheme.
Salary and Benefits Information
We encourage flexible working, part‑time working and job share arrangements. Part‑time salary and benefits will be on a pro‑rated basis as appropriate.
In addition, we also offer a comprehensive benefits package as detailed below:
* Non‑contributory, career average pension giving a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. Optional increase to 1/65th or decrease to 1/105th.
* A discretionary performance award based on a current award pool.
* An 8% benefits allowance with the option to take it as salary or purchase a wide range of flexible benefits.
* 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
* Private medical insurance and income protection.
National Security Vetting Process
Employment in this role will be subject to the National Security Vetting clearance process (typically 6‑12 weeks post‑offer) and the passing of additional Bank security checks in accordance with Bank policy. Further information regarding the vetting and security clearance requirements will be provided to the successful applicant.
Application Process
This role closes on 2nd Dec.
Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that hiring managers cannot see your personal information when reviewing your application details at the screening stage.
The assessment process will comprise of two interview stages.
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