Job description:
This role involves building and maintaining long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of national retailers, developing new business from existing customers, proactively identifying new opportunities and providing outstanding service to ensure customer satisfaction.
The role combines in-depth account management, proactive sales strategies, and a structured approach to expanding asmodee's footprint within National Retailers.
Key Accountabilities
Expanding listings/footprint in store
National Account Management
Driving Strategic Campaigns
Territory Development
Sales and Account insights
Key Responsibilities
Operating as the main point of contact for a portfolio of assigned accounts, consisting of a range of major national retailers
Building and maintaining strong, collaborative relationships with customers
Working with internal teams to deliver excellent customer service and drive efficiency; adapting services and products to meet the customer's specific
Identifying opportunities to grow business with existing customers, and generating sales by upselling and cross-selling
Taking ownership of customer issues and working swiftly to resolve them to the satisfaction of the customer wherever possible
Using data, analytics and forecasting to drive profitability and manage stock holding
Proactively contact customers to make them aware of new & upcoming product releases to increase sales
Negotiating with customers including pricing and terms on full season listings and special promotions
Profile description:
Essential
• Strong communication and negotiation skills, with a customer-focused mindset
• Strong analytical skills with the ability to interpret sales data and make informed recommendations
• Strong interpersonal skills with ability to quickly establish rapport and build trust
• Confident communicator, both verbal and written
• Adaptable to changing demands and priorities
• Strong team player but happy to work independently
• Positive and enthusiastic with a passion to learn and deliver fantastic customer service
• Strong attention to detail and excellent problem-solving skills
• Strong IT skills, including intermediate Excel skills to manipulate and analyse data
• Proactive, in terms of looking at new Sales/Marketing opportunities and understanding new problems
• Proven experience in sales and account management, preferably as an Account Manager
• Demonstrated ability to manage a portfolio of National Accounts and deliver consistent revenue growth
• Some travel within the UK will be required to attend client sites and trade shows
Desirable
• Interest in gaming
• Previous experience working with Toy/Games Retail
We offer:
Why join asmodee?
We offer an opportunity to learn and develop in a growing company working with wonderful people and products. In addition to a competitive salary, you will receive a great benefits package including 24 days holiday, rising with service (+ bank holidays) and staff discount on all our products We offer a hybrid working environment, offering flexibility to balance work and life.
Our Commitment
Our purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences. We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. asmodee is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Our aim is to provide a working environment where everyone is treated with respect and dignity.