We're looking for a kind, compassionate and resilient Support Worker to join our Hammersmith & Fulham Mental Health Service.£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.Want to feel like you're making a difference? You'll feel at home here.Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.The Look Ahead's Hammersmith & Fulham Mental Health Service is an award winning service for 'Quality and Innovation'. We place a special emphasis on the Strength-based Recovery Model to enable our resident to achieve their full potential. As a Support Workers, you will play a key role in supporting our residents to help them to enhance life skills and increase independence. A wide range of co-produced activities take place across the service, designed to empower and improve the daily living skills of customers.Support Workers in the service work across all 4 projects in Hammersmith and Fulham; working with customers with varying levels of support needs. Many of the customers have complex needs including dual diagnosis and Support Workers are expected to liaise with other agencies within the borough in order to best support customers. Support Workers are expected to support customers on their journey to independence in a person-centred, non-judgemental way, whilst adhering to the Look Ahead core values.This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.What you'll do:Undertake key-working responsibilities for a caseload assigned by the Team Leader/ ManagerUndertake initial and continuous assessment of needs and potential risks and agree levels of support and actionsCreate support/action plans for providing appropriate services based on the assessment and reflecting the services and resources availableSupport customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodationDevelop and maintain links with all key agencies and service providers in the local communityEmpower customers to ensure they receive the service and benefits they are entitled toUndertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standardsEncourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management teamEnsure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possibleAdhere to Look Ahead's Policies and ProceduresEngage in learning and development activity to increase knowledge and skillsUndertake any other duties consistent with the grade and nature of the post as may be reasonably assignedThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you:What you'll bring:Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Approachable and open behaviourPrefers working as part of a group or teamIs fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgementHas a practical and logical mind and is naturally well organisedFlexibleOpen to feedback and self developmentThrives on change and enjoys dynamic diverse environmentsIs confident with high levels of self-esteemIs respectful, articulate and sensitive in style of communicationIs essentially customer-focused Is motivated towards excellence and improvement of personal performance with a can do attitudeAbility to cope positively with challenging and diverse behavioursEssential:NVQ Level 2/3 or equivalent or experience in the social care/charity sectorDesirable:Experience working in mental healthAbout us:Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.