Role: Head of Quality and Governance
Location: Leeds (LS15) Bardon (LE67), Perivale (UB6) - Hybrid
Salary: £ 60,000 -£70,000 OTD per annum plus extensive benefits
Contract type: Maternity cover .
Employment type: Full time
Working hours: Monday - Friday 37.5 hours, with core hours operating from 9.30am-4pm
Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
Reporting to the Deputy Superintendent Pharmacist (DSP), and working alongside the Head of Safety and Standards, this role will provide leadership to the organisation on all aspects of quality and governance relating to pharmacy regulatory and legal requirements, across all Pharmacy2U's services.
What's in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme (subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you'll be doing?
Key duties and responsibilities include but are not limited to:
Supporting the business to operate legally and safely at all times
Ensuring compliance with all applicable laws, regulations, contracts and guidelines
Advise the SP and DSP and other colleagues on strategic policy developments relating to professional and pharmacy matters, regulatory issues including potential legislative reform, medicines legislation, safety issues and related policy issues arising across the wider health system and environment
Ensure that P2U policies are based on evidence and a careful consideration of all relevant factors including legislation and industry best practice
Ensure systems and processes are audited and improvement plans are made where necessary to ensure safety and compliance; including involvement in national audits and PQS audits
Ensure all aspects of our services are risk assessed, and these are updated at relevant intervals and in the event of a critical event
Ensure the business has robust and up to date SOPs in place, with reviews at relevant intervals and in the event of a critical event
Ensure compliance with safe custody and other requirements relating to controlled drugs, and the safe storage, procurement, and handling of all medicines
Assist the SP and DSP with our responses to relevant external consultations
Producing and analysing reports and KPIs to continuously improve the quality and governance of the business
With the whole team, ensure P2U is "always inspection ready"
Deputise for the Head of Safety and Standards and other members of the team when necessary
Managerial responsibilities
Line management of the QSM role, and members of the PSP team
Actively participate as a member of the Senior Leadership Team (SLT)
Be responsible, as part of the SLT, for the definition, delivery and implementation of business strategies that support organisational objectives (OKRs)
Take responsibility for compliance with, and implementation of, best practice in your functional areas and oversee quality assurance initiatives
Mentor, develop and build the capability of your team
Lead an organisational culture that supports high performance, employee engagement and organisational effectiveness
Promote the mission, vision and values of P2U
Build, manage and maintain productive and positive relationships with internal and external stakeholders
General
Share knowledge and learning with your team and wider organisation
Provide support to organisational projects, working groups, committees, etc
Promote and contribute to a culture of continuous improvement, transformation, and innovation within P2U
Proactively engage in performance development reviews and actively engaging in opportunities for learning and development
Who are we looking for?
A GPhC-registered pharmacist with a minimum of five years' post-registration experience, including at least one year within a Professional Standards or Superintendent Pharmacist team.
A confident leader with proven experience in line management and mentoring of pharmacy professionals, able to influence both senior stakeholders and frontline teams.
In-depth knowledge of pharmacy legislation, NHS regulatory requirements, and governance best practices, including familiarity with GPhC inspection criteria and controlled drug legislation.
Skilled in policy development, incident investigation, SOP writing, and regulatory response, with a strong grasp of quality improvement methodologies.
Highly analytical with excellent problem-solving skills, capable of interpreting complex regulatory frameworks and applying them effectively in practice.
Demonstrated ability to manage risk, lead audits, and utilise governance tools such as root cause analysis and risk assessments.
Calm and composed under pressure, with the ability to manage competing priorities and consistently deliver high-quality work to tight deadlines.
Passionate about patient safety, professional excellence, and continuous improvement, with a commitment to upholding the values of Pharmacy2U in all interactions.
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.