Overview
Location: Hybrid - Attached to Hook
Salary: Competitive + Car/Car Allowance + Bonus - 10% on target and + PMI + Pension
Contract: Full Time, Permanent
Travel: UK & International as required
About The Role: We are seeking an experienced P2P Operations Manager to lead the end-to-end Procure-to-Pay (P2P) function within MyFinance. This is a critical leadership role responsible for driving a high-performing, standardised global P2P service, with a strong focus on BPO delivery, transformation, and operational excellence.
Key Responsibilities
* Own and deliver the global P2P operational strategy aligned to Finance and Procurement priorities
* Translate strategy into clear operational plans, KPIs, and delivery roadmaps
* Lead end-to-end P2P performance across Buying, Invoicing, Payments, and Supplier Management
* Lead the operational relationship with offshore BPO providers
* Ensure SLA and KPI performance is achieved, with a shift toward outcome-based delivery
* Act as senior escalation point, driving root cause resolution and continuous improvement
* Play a key role in finance transformation initiatives across P2P and S2P
* Drive process improvement and organisational change, embedding new ways of working across global teams
* Support the evolution of systems, tools and processes to improve efficiency and control
* Lead a team of 4 direct reports and wider indirect teams
* Build a high-performing, accountable team culture
* Clarify ownership, drive capability development, and enable strategic focus
What We’re Looking For
We are looking for a proven operational leader with experience managing complex, global P2P services.
Essential Experience
* Significant experience leading P2P / S2P operations in a shared services environment
* Strong track record of BPO / offshore partner management
* Experience aligning BPO delivery to business requirements and performance outcomes
* Deep understanding of end-to-end Source-to-Pay processes
* Strong change management experience (process and organisational)
* Experience operating at a management / leadership level, leading managers
Desirable
* Experience within complex or contracting-based organisations
* SAP or similar ERP environment experience
* Professional qualifications such as CIPS / MCIPS or accountancy qualifications
Skills & Attributes
* Strong stakeholder management with ability to influence senior leaders
* Commercially aware with a focus on performance and outcomes
* Analytical mindset with the ability to translate data into insights
* High level of personal credibility, resilience, and leadership gravitas
Why Join Us
This is a high-impact role where you’ll shape the future of P2P within a global organisation. You’ll lead transformation initiatives, drive operational excellence, and play a key role in delivering a modern, scalable finance function.
What We Offer
* 10% on-target bonus with strong upside for high performance
* Company car / £4200 cash alternative
* Private healthcare
* Pension – 6%
* A range of benefits to support the health and wellbeing of you and your family
* A wealth of career development training to support your career growth
* A safe and supportive culture
About Serco
Serco is a global services company delivering essential public services in defence, transport, justice, immigration, healthcare and citizen services. We are a diverse organisation committed to inclusion and belonging.
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