Job Description
Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for a Resource Planning Analyst to join our growing Arrears & Litigation team in Uxbridge.
This is a temporary role to cover maternity leave for a fixed term of 15 Months.
You will be responsible for daily management of the Genesys dialler including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call centre.
This integral call centre position will support the overall functionality of our Arrears department in order to to develop and optimise staffing resources. You should have experience in managing call centre technology and in workforce management, and the ability to think outside the box is crucial.
This a hybrid role with the requirement of two days per week office attendance.
As a Resource Planning Analyst, some of your key responsibilities will include:
1. Performing daily uploads, downloads, and importing.
2. Ensuring and documenting outbound dialler activity.
3. Analysing dialler-output data to identify potential problems and issues.
4. Creating and updating dialling campaigns filter, list strateg...