Role
Customer Support Executive – Full-time; Monday – Friday – Office-based. 9am – 5pm. £24,500 – £26,000.
My client, an industry-leading manufacturer with a strong reputation for its service and products, seeks a permanent Sales Administration and Customer Service professional to join the team.
Responsibilities
* Manage a wide range of customer enquiries, ensuring responses within the agreed timescale.
* Provide support for both new and existing customer accounts, ensuring efficient service delivery.
* Accurately process sales orders, prepare quotations, and assist with breakdowns.
* Attend customer meetings and site visits (always accompanied by a colleague, usually from the sales team).
* Handle complaints with professionalism, following company policies and ensuring timely resolution.
* Answer incoming calls promptly and confidently, and respond to emails with accuracy and care.
* Ensure all processes are followed and contribute ideas for continuous improvement.
* Work collaboratively with colleagues across departments to achieve shared goals.
* Represent the company positively at all times, maintaining a tidy workspace, professional appearance, and a customer-first attitude.
* Support compliance with company policies, procedures, and quality management systems.
* Demonstrate flexibility in managing tasks, priorities, and unexpected challenges.
Requirements
* At least 1 year of experience in a similar position, with confidence in providing great B2B customer service and experience with sales administration.
* Strong focus on customer service and building lasting relationships.
* Excellent attention to detail and organisational skills.
* Clear and professional communication, both in writing and over the phone.
* Proficiency with Microsoft Excel (basic to intermediate).
* Adaptable and able to work reactively to different situations, collaboratively as part of a team.
* Reliable, punctual, and flexible in approach to work.
Additional Information / Benefits
* Excellent training.
* Eco-aware and sustainable business practices.
* Supportive and approachable management.
* Strong staff retention levels.
* 25 days holiday + bank holidays.
* Healthcare cash plan (following successful probation).
* Income protection (after 3 years).
* Death in service benefit (after 12 months).
* Employee of the Year recognition scheme.
* Pension contribution (3% employer, 5% employee).
* Free onsite parking.
If you are motivated, detail-oriented, and enjoy working in a fast-paced environment where you can make a difference, we’d love to hear from you. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been shortlisted, but may contact you regarding other suitable vacancies.
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