Pet Care Client Success Manager - Vetsource
Location: Coventry, Leeds, Leicestershire, Northampton
Salary: £43,000-£47,000 (depends on experience)
Company car and exceptional benefits.
Hours: 37.5 hours per week (Monday – Friday)
Why Join Us?
As Vetsource International, part of the Mars global brand, we expand within the UK. The Clinic Activation Lead ensures veterinary clinics that sign onto our platform transition from a “lead” to a high‑performing digital business.
The Role
This role focuses on the critical post‑signature phase: onboarding clinics, training staff, building workflows, and optimising home delivery performance. By digitising services, we help clinics retain business in‑house and grow revenue. The role also frees clinic teams for pet treatment and engagement with owners, while Vetsource delivers prescriptions and nutrition products directly to homes.
Travel across the UK is required, with several days per week on the road. Candidates should be based in the Midlands for easy access to M1/M6. Overnight stays may be required depending on customer locations.
What’s in it for you?
* Private healthcare and equal parental leave
* Generous pension up to 9% contribution
* Life assurance 4× salary
* Annual leave starting at 24 days, rising to 32 with service
What We’re Looking For
* Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors
* Strong ability to work with veterinary surgeons, nurses, practice managers, and client care teams to design and embed effective workflows
* Confident and credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change
* Demonstrated success in optimising existing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations
* Excellent stakeholder management and problem‑solving skills, identifying and resolving common practice pain points such as time pressures, client compliance, and operational inefficiencies
* Highly organised and self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationally
Key Responsibilities
* Onboarding & Launch: Lead end‑to‑end setup of newly signed clinics across mainland UK, gather data, create online store, and manage enrolment process to successful launch
* Workflow Integration & Embedding: Build and implement bespoke clinical and administrative workflows with front‑of‑house teams and vets, ensuring adoption across daily routines
* Clinic Farming & Optimisation: Identify under‑performing accounts and implement strategic plans to grow home delivery uptake and electronic product recommendations
* In‑House Training: Conduct intensive in‑person training for veterinary surgeons, nurses, practice managers and receptionists to ensure full adoption of the platform
* Stakeholder Problem Solving: Address clinic pain points and help stakeholders navigate transition to digital home delivery solutions
* Cross‑Functional Collaboration: Partner with internal stakeholders to ensure seamless handover from sale to full activation and continuous platform improvements
* Performance Tracking: Maintain accurate, real‑time records of activation stages in CRM, identify inefficiencies, and propose improvements
What You Can Expect from Mars
* Work alongside 130,000+ associates worldwide guided by our Five Principles
* Be part of a purpose‑driven company shaping the world we want tomorrow
* Access world‑class training & development from day one
* Join a company with an industry‑leading salary and benefits package
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