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Client:
Location:
Reading, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5707d00eb6eb
Job Views:
5
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
What you will do:
* Monitor and maintain ledger performance, taking appropriate action quickly to prevent ageing
* Respond to ledger changes to ensure funding levels are always appropriate
* Build and maintain customer relationships and provide excellent service, including handling complaints when necessary
* Liaise with customers to resolve queries and obtain necessary paperwork
* Attend customer visits with Relationship Managers/Directors
* Build and maintain strong internal relationships to enhance customer experience and protect the Bank from loss
* Execute processes accurately and maintain documentation in line with Standard Operational Processes
And... as a bank, risk management is integral to everything we do. We value individuals who take responsibility, act ethically for customers, colleagues, and Metro Bank, and who are proactive in raising concerns.
What you will need:
* Experience in credit control and Invoice Finance
* Experience in a financial/accounting environment
* Proven ability to handle customer enquiries daily
* Experience managing post, compiling spreadsheets, and producing MI
* Excellent customer service skills for interacting with customers and stakeholders
* Strong attention to detail and confidence with numerical data
* Effective communication skills and telephone confidence, adaptable to various situations
* Understanding the risks related to your role and their implications for you, Metro Bank, and stakeholders
Our promise to you:
* Competitive salary, discretionary annual bonus, and a wide range of benefits including generous holiday, pension scheme, healthcare, life assurance, and colleague discounts
* Comprehensive training and internal career progression opportunities (around 40% of promotions are internal)
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