Senior Customer Success Manager - Remote UK
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Senior Customer Success Manager - Remote UK
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e2open Senior Customer Success Manager - Remote UK
Join to apply for the
Senior Customer Success Manager - Remote UK
role at
e2open Get AI-powered advice on this job and more exclusive features. Senior Customer Success Manager - (Remote UK) Location: United Kingdom - Remote E2open are seeking a Senior Customer Success Manager to join our dynamic Client Experience team. In this strategic, relationship-driven role, you'll manage our most impactful and high-revenue accounts, ensuring clients see value and achieve success with e2open's solutions. You'll collaborate across teams - from business unit presidents to technical account managers - to create an exceptional customer experience. This role directly influences customer retention, loyalty and growth for some of our largest and most strategic accounts Key Responsibilities Strategic Account Managemen t: Act as a senior advisor, partnering with C-level and executive stakeholders at both e2open and assigned accounts. Ensure customer value and account health, helping customers realize their goals and ROI with e2open’s solutions Solution Expertis e: Develop deep knowledge of e2open’s solutions within logistics, global trade management, and supply chain, and map these to the customer’s key business use cases Customer Success Measuremen t: Track, analyze, and report on key performance indicators and Net Revenue Retention. Drive adoption, monitor usage, and proactively identify risks Continuous Improvemen t: Use data-driven insights to identify trends, optimize processes, and continuously improve the customer experience. Advocate for customers internally, making e2open an easy partner to do business with Value-Added Advisor y: Share best practices and thought leadership with clients, positioning yourself as a trusted partner in their success journey Risk & Issue Managemen t: Quickly assess the potential business impact of service interruptions. Navigate challenging situations with expert escalation and relationship management skills Revenue Growt h: Identify upsell and cross-sell opportunities, collaborating with Account Directors and Sales Leaders to drive expansion within accounts Customer Advocacy & Reference abilit y: Foster customer loyalty and advocacy, ensuring assigned accounts are strong brand references for e2open Qualifications & Experience Education:
Bachelor’s degree desirable; post-graduate education or relevant certifications in Science, IT, or Supply Chain Management preferred Experience:
5–8+ years of experience in customer success or account management roles, ideally working with strategic or enterprise-level accounts Communication Skills:
Excellent verbal and written communication skills in English; capable of engaging and influencing senior stakeholders across channels including Teams, Zoom, and in person. Leadership & Problem-Solving:
Proven ability to lead and influence cross-functional teams. A “can-do” attitude with strong skills in problem-solving, managing competing priorities, and leading without authority Data-Driven Decision Making:
Demonstrated ability to leverage data, metrics, and analytics to drive customer success outcomes and inform business strategy. Customer-Focused Relationship Building:
Skilled in building and nurturing strategic customer relationships and managing multiple high-priority cases, with a strong focus on customer satisfaction and growth. Adaptability:
Comfortable working in diverse environments—remote, in-office, or customer-site—and handling “hot” customer issues with urgency and grace Software Proficiency:
Strong working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams), CRM platforms like Salesforce, and reporting tools like QlikSense. Analytics & Reporting:
Familiarity with data analysis tools to monitor trends and proactively improve customer success strategies #LIRemote E2open is a leading network-based provider of 100% cloud-based, mission critical, end-to-end supply chain management software. Brand owners use E2open solutions to gain visibility into and control over their trading networks through the real-time information, integrated business processes, and advanced analytics that E2open provides. E2open customers include Intel, Facebook, Amazon, Cisco, Dell, Shell, Google, L'Oréal, Maersk, Unilever, Procter & Gamble, Seagate, HP, Philip Morris and Vodafone. E2open is headquartered in Dallas, Texas with operations worldwide. For more information, visit us at http://www.e2open.com Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Consulting, Sales, and Customer Service Industries Software Development and Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at e2open by 2x Sign in to set job alerts for “Customer Success Manager” roles.
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