Guerlain Beauty Consultant
London Stores - Full Time & Part Time Roles
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
Job Responsibilities
Customer Service:
* Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
* Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals (make-up, skincare, and perfume consultation), storytelling.
* Develop a regular clientele and expand local and international clientele using various tools: preparing for future needs, clienteling, phone calls, animations.
* Participate in and act upon the results of customer satisfaction surveys, proposing action plans accordingly.
Sales Development:
* Apply the Guerlain selling method.
* Ensure achievement and follow-up of individual and team objectives.
Team and Store Responsibilities:
* Embodies Guerlain's values.
* Fosters team spirit.
* Participates in briefings and shares insights.
* Contributes proactively to the store's overall operation, respecting retail excellence standards and sales procedures (checkout, merchandising, stock management).
* Maintains grooming standards (uniform, makeup, hair, manicure).
About Guerlain
For 190 years, Guerlain has been exploring, innovating, and elevating beauty in Perfume, Skincare, and Make-up. Our teams are driven by creativity, audacity, and a culture of "why not". We are explorers by nature, committed to preserving and transmitting our heritage, embracing diversity, and reconciling luxury with sustainable development for the benefit of our customers, products, and the planet.
Remuneration & Benefits
We value diversity and offer opportunities to learn new skills through our training programs, alongside a competitive salary, excellent benefits, recognition incentives, and brand discounts.
Profile
Hard Skills:
* Innate sense of customer service, excellent interpersonal skills, and a passion for sales and challenges.
* Result-oriented with a sense of service in a luxury environment.
* Ability to listen and advise.
* Knowledge of business management applications.
Soft Skills:
* Dynamic and empathetic.
* Exemplary in procedures, attitude, presentation, and elocution.
* Team spirit.
* Respect for confidentiality.
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