Job Purpose Based in our Sheffield depot -The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines. Key skills & Duties - Liaison with customers regarding all hire, sales and service enquiries. - Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled. - Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered. - Ordering of sale items. - Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract - Raising of sundry purchase orders - Handling customer enquiries for Plant and attachments - Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers. - Updating hire management system & hire contracts. - Pro-actively promoting the company and its products / services at all times. - Maintaining and exceeding company standards and targets. - Negotiating hire rates and preparing quotations with associated spec sheet data. - General administrative duties including resolution of queries. - Processing of payments - Being first point of contact - Contacting existing customers to gain further hires and build rapport. - Contacting lapsed or decreasing accounts - Ensuring all SHEQ policies are kept - Communicate and co-ordinate with workshop manager and colleagues - Full responsibility for day to day logistics to ensure hires are cost effective - Maintaining and exceeding company targets -Managing the depot in the absence of the depot manager