Dealer Systems, Process and Programmes Specialist
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Dealer Systems, Process and Programmes Specialist
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Join Daimler Truck UK Ltd as a Dealer Systems, Process and Programmes Specialist.
Head office in Milton Keynes | Hybrid | UK-wide travel required (>50%)
Closing Date: 9 July 2025
About us
At Daimler Truck UK Ltd we deliver Sales and Marketing for all Daimler Truck UK products in the UK. These include:
Mercedes-Benz Trucks: renowned for their quality, reliability, and innovative features. They cater to various industries, from logistics and construction to long-haul transportation. Mercedes-Benz trucks are designed for efficiency, safety, as well as delivering driver comfort.
FUSO Trucks: FUSO, a subsidiary of Daimler, specializes in light and medium-duty trucks. They offer practical solutions for urban delivery, short-haul transport, and vocational applications. FUSO trucks are known for their agility, fuel efficiency, and low environmental impact.
We are dedicated to sustainable transportation solutions to provide fuel efficiency, emission reduction and safety across our ranges.
We’re now looking for a Dealer Systems, Process and Programmes Specialist to join our Customer Service Delivery team. If you’re passionate about optimising dealer processes and systems, to drive change and enhance customer experience across the Truck Service and Parts Network in the UK, then this is your opportunity to make a real impact.
More about the role
* Create a process and systems optimisation strategy for Service and Parts in the UK, in collaboration with the Head of Customer Service Delivery. To effectively communicate the strategy to colleagues and dealer partners, using influence to secure their participation.
* Development of standardised systems and process requirements in dealer Service, Parts and Administration. To project manage the roll-out of new central systems portfolio to the dealer network. To maintain relationships with Daimler Truck AG projects teams and give feedback on future developments and the impact to the UK Market.
* Together with outsourced resource and the Dealer Development Managers, ensure that processes and systems are successfully implemented and deliver the intended optimisation of customer service. To regularly meet on-site with dealers and external suppliers to manage performance. Apply extensive retailer experience and specialist knowledge to create solutions to retailer objections and programme challenges
* Support CSi and Behavioural Change in the Truck CSP Network as part of the process optimisation, driving an attitude and language that is more customer oriented.
* Create and maintain relationships with both dealer network partners and 3rd party suppliers and service providers. Manage contractors and consultants to deliver projects on budget and to deadlines. To act as an ambassador for the brand to HGV industry bodies and to engage in working groups and forums to forward our goals
* Collaborate with other DTUK departments in issue resolution pertaining to key CSP suppliers.
About you
* Deep expertise in HGV aftersales, including dealer operations and systems (eg Keyloop)
* An understanding of the wider commercial landscape
* Knowledge of IT development processes.
* Strong project management and communication skills.
* Experience of working in a changing environment
* Strong decision-making and influencing skills
* Ability to prioritise workload and take individual responsibility
* Full, clean driving licence, with ability to frequently travel within the UK (>50%)
What’s next?
Once you click apply, we’ll take you through to the Daimler Truck careers portal. Here, you’ll need to complete a short application form, attach your current CV. Simple.
Closing Date: 9 July 2025
Don't forget to follow us on LinkedIn @ Daimler Trucks UK Ltd.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Motor Vehicle Manufacturing
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