Join to apply for the Receptionist/Clerical Officer role at University Hospitals Bristol and Weston NHS Foundation Trust.
An opportunity has arisen within the Adult Audiology Admin team for a full-time Receptionist/Clerical Officer. We support the patients and audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that coordinated administrative processes revolve around the patient and their individual needs.
Our clinics run Monday to Friday, with core admin hours 9‑5.
Communication
* Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
* Interact with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
Patient Care
* Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
Organising and Planning
* Carry out associated clerical duties, e.g., maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
* Keep waiting areas tidy and patient information materials up to date.
* Undertake the role’s duties in the case of a major incident in your department (e.g., the ED Major Incident Process).
* Attend appropriate meetings as required by the role’s line manager.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as Good overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award‑winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds – city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we are meeting our pledge.
* Book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment‑related services as and when required (e.g., transport and interpreting services).
* Check and update patient details on arrival and book them into clinic, retrieving data from a number of internal and external Patient Access Policy (PASs).
* Input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards.
* Check incoming email inbox(es) on a daily basis to keep up‑to‑date with departmental and Trust‑wide news and information.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Administrative
* Administrative and Support Services
J-18808-Ljbffr