Job Description
Implementation Consultant / Product Specialist / Customer Solutions Consultant / Product Enablement Consultant
Location: Glasgow or Edinburgh (Hybrid) - 2 days office 3 from homeEmployment Type: Permanent | Full-timeExperience Level: Open to early-career and graduate applicants with an interest in Data / SQL or someone skilled in this field already
About the Role
We're looking for a motivated and curious individual to join our team as a Product Enablement Consultant. This is a hands-on technical role where you'll become an expert in our platform and help customers get the most value from it. Whether you already have experience in SaaS, data, or system configuration - or you're a graduate with strong analytical skills and a passion for problem-solving - we'd love to hear from you. Full training and mentoring are provided.
What You'll Be Doing
In this role, you'll work closely with customers to help them understand, configure, and use our platform confidently and effectively. Your work will include:
Technical Enablement
* Configuring and tailoring the platform to meet customer needs
* Analysing and validating data using Excel or similar tools
* Troubleshooting platform issues and identifying root causes
* Documenting solution designs and configuration steps
Customer Engagement
* Leading workshops, demos and 1:1 sessions covering advanced product features
* Supporting users in understanding best practice and optimising workflows
* Acting as a point of escalation for complex customer challenges
Continuous Improvement
* Providing feedback to internal teams on recurring issues or gaps
* Creating simple documentation or video guides to support product learning
* Contributing to process improvements and knowledge sharing
What We're Looking For
You don't need to be an engineer - but you do need to be naturally analytical, curious, and comfortable learning technical concepts.
Essential
* Strong problem-solving skills and a logical mindset
* Comfortable working with data (Excel, formulas, basic analysis)
* Ability to understand how systems and workflows connect
* Clear written and verbal communication
* Confidence engaging with customers and internal teams
* Proactive approach to learning and ownership of tasks
Desirable (Nice to Have)
* Experience with SQL, data querying, or Power BI
* Exposure to SaaS platforms, workflow tools, or low/no-code configuration
* Any customer-facing or support experience
* Background in finance, accounting, or data processing environments
* Familiarity with tools like Jira, ServiceNow, or other ticketing systems
Graduates with relevant degrees (Computer Science, Data, Business, Finance, Maths, Economics, or similar) are strongly encouraged to apply. We're open to applicants from all backgrounds if you can demonstrate the right mindset and potential.
Why This Role Is a Great Opportunity
* Full technical training and onboarding provided
* Clear progression into roles across Product, Implementation, Data, or Customer Success
* Hybrid work in Glasgow or Edinburgh
* Work with well-known brands and financial institutions
* Supportive, collaborative team with strong mentoring
How to Apply
If you're excited by the blend of technology, problem-solving, and working directly with customers - and you want a role with excellent long-term career prospects - we'd love to hear from you.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.