The job will involve…
* Raising sales quotations, processing sales orders and conducting daily stock checks
* Providing telesales support, upselling products to current customers
* Dealing with customer queries, incoming sales calls
* Archiving and filing
* Providing any additional support required by the Sales Managers
* Supporting with any ad hoc administrative duties and covering colleagues
* Updating inhouse trackers and systems
* Managing back orders and proof of deliveries
* Supporting with Key Account Management
* Processing returns
The Person will…
* Have some experience of using CRM packages
* Have experience of working in an administrative role (essential)
* Be confident making outbound calls to existing customers
* Good IT skills to include a working knowledge of Excel (essential)
* Have an excellent standard of customer service
* Be an excellent communicator, especially with a great telephone manner
* Have a proactive and productive approach to their work
* Possess a ‘can do’ attitude
* Have the ability to manage own work load.
Key Qualifications & Skills:
* Customer focused approach
* Exceptional telephone skills with a professional and confident communication style
* The ability to communicate at all levels with customers and internal stakeholders, using different methods of communication (letters, reports, e-mail, telephone, presentations)
* Strong analytical skills, highly numerate with the ability to use IT systems including, Word, Excel and CRM databases
* Reliable, punctual and possessing well-developed planning and organisational skills
* Team player with an ability to work cross functionally
* Excellent attention to detail
* Enthusiastic, energetic, determined, resilient, confident
Duties:
* Creating Pricing specifications and quotations
* Order execution, delivery notes, billing and invoice production
* Inputting orders via our system IFS
* Work within the commercial team and assist where required
* Stock management in coordination with the suppliers, warehouse (leftovers, overstock items, stock management)
* The main point of contact for any logistic & invoicing matters
* Arranging transportation and despatching of goods
* Processing sales orders and liaising with customers
* Matching POD to invoice
* Accurately update and manage the CRM systems
* Liaise with suppliers to rectify any discrepancies with invoicing and place orders
* Liaise with finance office to authorise invoices to be paid
* Manage invoicing and credit notes effectively according to the schedule
If you are a dedicated, efficient individual who learns quickly and would like to develop this role, please apply for this role.
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