It support specialist

Requirements

• Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience)
• 4+ years of hands‑on experience in IT support, endpoint administration, or corporate IT operations
• Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast‑paced, high‑visibility environments
• Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization
• 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration
• Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)
• (Desirable) Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud
• (Desirable) Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government)
• (Desirable) Working knowledge of compliance‑driven frameworks such as NIST 800‑171, CMMC, or similar regulatory standards
• (Desirable) Jamf 200/300/400 certification
• (Desirable) Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR‑restricted systems

What the job involves

• As an IT Support Specialist at our vibrant Los Angeles headquarters, you will serve as the primary point of contact for all local IT needs
• In this hands‑on role, you'll ensure a seamless and high‑quality IT support experience for our executive team and staff by resolving technical issues, managing hardware and software provisioning, and maintaining the overall IT environment
• You’ll work closely with the IT team and contribute to company‑wide IT initiatives, infrastructure upgrades, and process improvements in a dynamic, fast‑paced workplace
• Deliver responsive, white‑glove technical support to executive leadership, senior stakeholders, and the broader Los Angeles office via ticketing system, email, phone, and in‑person support
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption
• Provide hands‑on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms
• Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls
• Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH
• Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments
• Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues
• Work full‑time onsite Monday‑Friday