IT Service Desk Analyst – Nottingham / Hybrid £25,000 - £27,000 bonus, 35-hour work week and great benefits This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide on-site and remote support to more than 1300 end-users. As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams. This will be a hybrid position, with the expectation of at least two days per week required in their Nottingham office. The core hours that the team work are between 8am-5pm, so no on-call is expected with this position. Package: * Bonus opportunities * 35-hour work week with flexible working * 25 days holiday 5 days buy/sell bank holidays. * Professional development opportunities * 5% employer pension, rising with service many more. Experience: * Ability to effectively prioritise and execute tasks in a fast-paced setting. * Active Directory, Exchange 365. * Excellent communication and problem-solving skills * Experience of providing IT Support in a commercial setting. * Windows environments, Microsoft Office suite, and system management software * Hardware support * Knowledge of Incident, Change and Problem Management processes. * Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees. The company have an excellent reputation within their sector, and have experienced 14 consecutive years of growth, posting record revenues for the last financial year. They promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge. Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages. Contact – Scott Murray Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process. Key words; IT Service Desk Analyst. IT Technician. 1st Line Support Analyst. Nottingham, Derby, Mansfield, Loughborough, Long Eaton, Ripley, Chesterfield, Leicester, Sheffield, Newark, Burton-upon-Trent, Tamworth, Coventry Please follow us on twitter @erinassociates for similar roles Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy