3 Month Contract with A Local Authority
Job Purpose
To coordinate and support the day-to-day planning of repairs and maintenance operations within the Repairs Team, ensuring effective management of the DLO and supply chain activities. The role is responsible for driving operative productivity, scheduling works efficiently, and maintaining high levels of communication and customer service for residents and stakeholders.
Key Responsibilities
* Plan, schedule, and coordinate repair and maintenance works for operatives and contractors.
* Manage and monitor daily DLO and supply chain activities to ensure efficient service delivery.
* Allocate jobs effectively to maximise operative productivity and resource utilisation.
* Maintain regular communication with customers regarding appointments, updates, and service progress.
* Monitor outstanding repairs and ensure works are completed within agreed timescales.
* Liaise with internal teams, operatives, suppliers, and subcontractors to resolve scheduling or operational issues.
* Update and maintain accurate records on internal systems and databases.
* Support the delivery of performance targets and service standards within the Repairs Team.
* Escalate service delivery concerns or delays where necessary.
* Ensure compliance with company procedures, health and safety requirements, and operational policies.
Requirements
* Previous experience in a repairs planning, scheduling, customer service, or housing maintenance environment.
* Experience coordinating operatives, contractors, or supply chain activities.
* Strong organisational and time management skills.
* Excellent communication and customer service skills.
* Ability to work in a fast-paced operational environment and manage competing priorities.
* Good IT skills with experience using scheduling or repairs management systems.
* Ability to work collaboratively within a team environment.
* Understanding of repairs and maintenance processes within housing or property services is desirable.
Additional Information
* Location: Carshalton Road, Sutton, Greater London, SM1 4LE, United Kingdom
* Working Hours: 35
* Payment Frequency: Bi-weekly payments available