WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.
ABOUT THE ROLE AND OUR TEAM:
The Collections Agent is part of the Accounting Operations - Finance Team, focused on managing and resolving overdue accounts while maintaining a professional and positive relationship with customers. Your goal will be to secure timely payments, minimize risk, and contribute to overall customer retention and financial health.
RESPONSIBILITIES:
* Make outbound collection calls and handle inbound calls from customers regarding payments.
* Manage unpaid accounts by analyzing customers’ situations and negotiating payment plans when necessary.
* Monitor and manage accounts receivable, ensuring adherence to agreed payment terms.
* Include and monitor delinquent accounts in insolvency registers / 3rd parties when required.
* Document all collection activities accurately in CRM systems.
* Collaborate with internal teams to resolve billing disputes or discrepancies.
* Generate and send reports to analyze payment trends and identify risks.
* Provide feedback to improve internal processes and tools.
* Contribute to achieving department collection targets (recovery rates, resolution time, call response time, and other KPIs).
* Support continuous improvement initiatives for collection procedures.
SUCCESSFUL COLLECTIONS AGENT CANDIDATES HAVE:
* 6+ months of experience in a customer-facing, finance, or collections-related role.
* Relevance coursework in accounting or solid accounting knowledge, interpretation of customer accounts balances, invoices, credit notes, payments, etc. is required.
* Proactive and detail-oriented professional
* Strong communication and negotiation skills (phone and email).
* Ability to handle difficult conversations with professionalism and tact.
* Problem-solving mindset with focus on achieving win-win outcomes.
* Strong organizational skills to manage multiple cases simultaneously.
* Proficiency with CRM, ERP systems and office software (Oracle Netsuite,Google Suite, Metabase, Qlik, Excel).
* Ability to work independently while collaborating with other departments.
* English: Fluent (mandatory)
* Spanish: Intermediate or higher (considered a plus)
* Previous experience in Finance departments, AP - AR it’s a plus
WORK MODEL:
This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.
#LI-Hybrid #professional-track