We are currently advertising an exciting job opportunity on behalf of a client operating in Newcastle. Benefits Regular daytime shifts. Monday to Friday. Office Based. Company Pride in serving the local community Commitment to training and career development Strong focus on employee wellbeing and stability Role Provide timely, friendly, and effective support to customers by handling inquiries, complaints, and requests across multiple channels. Resolve customer issues efficiently while maintaining a high level of professionalism and customer satisfaction. Accurately record customer interactions and follow company policies and procedures. Requirements Customer service. Computer skills.