Overview
Billable Works Administrator | Aldershot — VIVO Defence Services
We are seeking a highly organised and proactive Billable Works Coordinator to join our team based in Aldershot. This role provides essential administrative and coordination support to the Damp and Mould team and the wider Billable Works department.
What We Do
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What You’ll Do
* Take ownership of managing data, collating repair reports, and compiling information to support the delivery of small works projects.
* manage the team’s inbound email inbox, distribute work enquiries from Pinnacle to the appropriate Small Works Manager, and ensure information is captured accurately and efficiently.
* Be the first point of contact for military families, communicating professionally over the phone to gather details and provide updates.
* Work directly with Tier 1 contractors to ensure clear communication and timely progress on all projects.
* Manage your own workload and priorities within a small team of three, while collaborating with the wider team across the SW and SE.
* Office-based role, Monday to Friday, 8:00am–5:00pm, with occasional travel across the Southeast and Southwest for meetings or training.
What We’re Looking For
* Confident, professional, and well-organised individuals who can work independently and use their initiative.
* Excellent data management and reporting skills with strong Microsoft Excel proficiency to collate, analyse, and present information clearly.
* Strong written and verbal communication skills with a professional and approachable manner when dealing with clients, contractors, and military families.
* Attention to detail, reliability, and the ability to prioritise tasks in a busy environment.
* Proficiency in all Microsoft Office packages. Experience with Maximo applications is advantageous, as is experience in facilities, maintenance, or project coordination.
* Ability to obtain and maintain BPSS clearance is required.
* For site access, a full UK driving license is highly advantageous as the site is not accessible by public transport.
Contract Details
* Contract Type: Permanent, Full-Time
* Location: Aldershot, 100% Office Based
* Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)
* Salary: £24,000 – £27,000 per annum
Benefits
* Up to 6% contributory pension scheme
* 25 Days annual leave
* Volunteer leave
* One paid professional subscription
* Life Assurance Policy
* Employee discount and reward schemes
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
We are committed to building a diverse and inclusive organisation and will make reasonable adjustments at interview through to employment for our candidates. We encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview.
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