HGV Service Advisor
Location: Heathrow Area
Salary: £29,000 £32,000 + Bonus up to £3,000
An exciting opportunity has arisen to join a well-established, family-run commercial vehicle dealership due to internal promotion. We are looking for an experienced and customer-focused HGV Service Advisor to join our busy, friendly team at our Heathrow site.
This is a fantastic opportunity to build your career within a supportive business representing leading commercial vehicle brands. No two days are the same, and you will play a key role in ensuring our customers receive exceptional service throughout their time with us.
What youll be doing:
1. Act as the main point of contact for customers throughout the service and repair process
2. Prepare jobs accurately, ensuring all customer concerns and vehicle details are captured
3. Inform customers of recall campaigns and arrange relevant work
4. Clarify repair types including Retail, Fleet, and Warranty
5. Obtain customer authorisations, order numbers and manage credit approvals
6. Promote additional repairs or services where appropriate
7. Provide excellent face-to-face and telephone customer service
8. Carry out daily progress updates with customers
9. Follow up on misse...