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Customer Service Representative, Cardiff
Client:
Location: Cardiff, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 8f4c5182acd3
Job Views: 25
Posted: 18.06.2025
Expiry Date: 02.08.2025
Job Description
Credas Technologies Ltd (a Dye & Durham company) provides digital solutions to automate due diligence compliance, remote identity verification using biometric facial recognition, and customer outreach processes. Credas is an award-winning, values-driven, and fast-growing technology company with a modern and progressive approach to working.
As a Payments Customer Service Representative, you will be the first point of contact for end-users seeking support with payments, refunds, and app-related issues. You’ll play a key role in ensuring customer satisfaction through effective issue resolution across various communication channels. The role requires strong communication skills and the ability to work in a fast-paced, remote environment.
Key Responsibilities
* Respond to customer queries related to payments (failed transactions, payment status), refunds (duplicate charges, system errors), and app-related issues (troubleshooting with restart options).
* Deliver support across multiple channels: phone, WhatsApp / Live Chat, ticketing system (Freshdesk).
* Provide timely and empathetic assistance to end-users to enhance their experience.
Skills, Knowledge & Expertise
* Excellent written and verbal communication skills
* Strong problem-solving abilities
* Excellent time management and prioritisation skills
* Comfortable with computer systems such as Microsoft and tech platforms
* Candidates must be able to work rotating shifts between 8am to 8pm
At Dye & Durham, we strive to be visionaries! We ensure our employees are ready for the next challenge by offering training opportunities. We offer competitive salaries and benefits including healthcare, pension, discounts, wellness programs, and paid days off for moving or volunteering.
Do you share our DNA?
* We ask how tomorrow can be better than today
* We are passionate about solving our customer's challenges
* Our ideas break boundaries
* We value different perspectives and encourage dialogue
* We take ownership and celebrate together
Dye & Durham is a global leader in legal technology, providing integrated solutions for legal practitioners worldwide, helping law firms grow efficiently.
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