ServiceNow Developer
Hybrid – Attached to the Solihull Office
Full Time, Permanent
Up £, per annum + aligned company benefits
We are seeking a driven ServiceNow Developer to play a pivotal role in shaping the future of ServiceNow in Serco. You’ll be joining at an exciting time as we grow our in-house team, expand our use of ServiceNow across the business, and transform users’ ways of working.
As part of this you’ll:
1. Implement and configure a range of modules to meet business requirements
2. Participate actively in team meetings, Agile ceremonies, project meetings and customer sessions
3. Ensure development and configuration activities are delivered within provided estimates, meeting commitments to stakeholders
4. Drive ServiceNow change initiatives from initiation to completion
5. Drive ServiceNow adoption within Serco, advocating for solutions that drive tangible improvements for our customers
6. Identify and mitigate project issues and risks, working closely with team member
7. Develop and maintain effective working relationships with team members and customers
8. Adhere to internal processes and compliance requirements
What you’ll need to do the role:
9. Ability to think critically and proactively to challenge solutions and existing processes
10. Strong interpersonal skills to positively engage others in new ways of thinking and collaboratively problem-solve
11. A passion for user-focused improvement and ServiceNow
12. Certified System Administrator Certification
13. Proven experience with ServiceNow modules such as ITSM, HR, CSM, CMDB preferable
14. Understanding of technical best practice
15. Familiarity with Agile development
16. Experience of ITIL teams and processes
What we offer:
17. Flexible working considered
18. Pension – 6%
19. A company passionate about diversity and inclusion
20. Growth and development opportunities – Serco will support with a range of qualifications
21. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
22. Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
23. Up to days annual leave plus bank holidays, with the option to purchase more
24. Life assurance