Job description
This is an exciting opportunity to lead a part of our rapidly expanding Virtual Contact Centre sales team. With exceptional sales leads, you will have direct access to engage with our customers online. There are countless sales leads through our Live Chat system, Web Enquiry Forms and Facebook – all whilst working in a buzzing, fast paced & highly motivational sales environment. In return you will get to be part of an amazing growing team.
Role Summary
As a Virtual Contact Centre Team Leader you will get the opportunity to lead a team that fulfils customer enquires generated by our websites and social media platforms. You will lead by example and showcase exceptional customer service using both your own personality and our company ethos to provide our customers with a unique and hassle free booking experience.
Main Responsibilities
1. Manage day to day performance and productivity of a busy sales team
2. Perform regular motivational performance reviews
3. Lead by example in personal sales
4. Identify, meet and exceed customers’ needs and expectations following sales structure
5. Handle incoming Live Chats, web enquiries and Facebook leads.
6. Pro-actively communicate with customers during their online journey
7. Adhere to company policies and procedures
8. To achieve individual performance targets and sales objectives
9. Follow up on sales activity by accurately entering data onto the systems
10. Assist with lead monitoring and providing constructive feedback
What experience we are looking for?
11. Customer focussed
12. Problem solving
13. Team player
14. Good organisational and time-management skills
15. Excellent communication skills
16. Experience of working in a targeted environment with a proven sales record
17. Customer service and 2 years recent direct travel sales experience
What competencies we are looking for?
18. Excellent organisational skills
19. Proven track record in sales
20. The ability to negotiate and achieve desired outcomes.
21. Strong administration skills with excellent time management skills
22. Ability to listen and engage with the customer
23. Impeccable attention to detail and high levels of accuracy
24. Excellent communication skills/telephone manner
25. Demonstrate the ability to work in a fast-paced sales environment
26. Excellent descriptive skills as selling over a digital platform
Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
27. Supportive
28. Motivational
29. Innovative
30. Loyal
31. Excellent