We are recruiting an administrator to work Wednesday, Thursday and Friday supporting our community mental health team based at the Chadwell Centre in Paignton.
This is a dynamic, challenging and fast-paced role. You will be supporting Consultants, Medical Staff and Clinical colleagues with all administration tasks required to support patient care and contribute to the smooth running of our service.
We will support you to learn the skills you need to thrive in the role. We will offer you the training and development support you need to have a fulfilling career. In return, you will need to be motivated, flexible and eager to learn.
Devon Partnership NHS Trust is growing as we establish ourselves as one of the leading providers of mental health services in the country.
Working as part of Devon Partnership NHS Trust, you will make a difference to people's lives from the moment you start.
Main duties of the job
You will have experience of working in a team, providing administrative support in a busy office environment. The role involves communication, so we expect that you have excellent verbal and written skills. These will be tested as you produce reports, maintain filing systems and records and take accurate meeting minutes. We expect you to have a working knowledge of Microsoft Office packages, with level two standard in Word and Excel as a minimum. Typing and processing of correspondence and assessments, diary management, digital dictation, database management, you will have direct contact with services users, families, carers, care homes and professional agencies and organisations.
Interacting with patients and the public both from an office and reception environment you will be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security.
You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, and manage your own workload, providing support for your colleagues where required. You will become an important part of the team, working to ensure that every patient receives high quality care.
About us
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trust’s core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Person Specification
Experience
* This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English. Good numeracy and literacy skills. Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels. Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook. Effective organisational skills and the ability to prioritise workload in a demanding environment. Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings. Experience of general office routine and filing systems Experience or understanding of creating electronic records, electronic filing systems. Experience of working as part of a team including understanding and respect of confidentiality in the workplace. Experience of dealing with people in distress in a calm, compassionate and confident manner. Ability to exercise initiative and work without direct supervision on a day to day basis.
* Ability to take accurate formal and informal minutes. Experience of dealing with confidential and complex information. Previous experience in a Medical or healthcare secretarial role. Experience of Audio transcription. Previous NHS experience of working in a Healthcare or Social Care administrative setting.
Qualifications
* This job requires a good standard of general education including GCSE (or equivalent) in Maths and English.
* Business Administration to level 3 or equivalent, or equivalent, proven experience in a similar role. If you are citing equivalent experience, please detail where this is and what it covered.
* Proven evidence of continuing personal development.
* Typing and other relevant office administration qualifications such as RSA to level 2 or above.
* MS office qualification to level 2.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year pro rata (22.5 hours per week)
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