Overview
We are looking for enthusiastic team players who have a commitment to our local services here in Devon. The team covers a large geographical area and we strive to maintain a strong and healthy team culture. This post will be based in our office in Torquay. The post holder is expected to cover Tuesday, Wednesday and Friday in Petitor House, and work remotely on a Monday and Thursday. If we recruit 2 part time positions we would need to cover all 5 days in base.
We welcome applications from positive and motivated individuals who are able to contribute to this and have a keen interest in working in our admin team, supporting the whole clinical team with referral management, clinical systems and clinical throughput.
About Devon Partnership Trust: We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider southwest region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people\'s recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.
Responsibilities
* The key tasks of the role are:
* Processing incoming referrals to TALKWORKS
* Covering the reception at Petitor House
* Answering incoming calls from patients and professionals
* Booking, cancelling and amending appointments
* Liaising with the local and wider TALKWORKS teams
* Supporting the running of the building including liaising with estates and the building landlord
* Contributing to team initiatives
* Working collaboratively with clinicians
* General office admin including team meeting minutes and printing
Qualifications and attributes
* Excellent working knowledge of IAPTus, Healthroster, MS Teams and remote telephony is an advantage
* The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities
* We recruit individuals who demonstrate the behaviours which underpin our Trust\'s core values: commitment to quality of care, improving lives of others, giving respect, dignity & compassion
* We are committed to being an inclusive employer; applications are encouraged from all sections of the community, regardless of protected characteristics as governed by the Equality Act 2010
* Part time & flexible working applications will be considered & supported, where possible
* We especially encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities
* We are a Disability Confident Leader
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