We are looking for a friendly and professional Dental Receptionist to join Damira Dental Studios at our Addlestone practice.
As the main point of contact for our patients within the practice, you will play a vital role in delivering a positive and seamless patient experience. From welcoming patients as they arrive to supporting them throughout their visit and ensuring a smooth checkout process, you will help ensure every patient feels supported, informed, and well cared for.
Purpose of the Role
We are seeking customer-focused individuals with previous customer service experience who are motivated to:
Deliver excellent customer service at all times
Book appointments and respond to patient queries
Take payments accurately and efficiently
Key Responsibilities
Accurately schedule appointments, manage booking requirements, and confirm up-to-date patient details
Ensure patients complete medical history forms within the required timeframe
Take payments from patients ahead of their appointments
Maintain accurate and up-to-date records of patient interactions
Ensure patients book their next recall appointment before leaving the practice
Liaise with the Contact Centre team to support smooth appointment scheduling and payment processes
Performance Expectations
Provide prompt, professional responses to all patient enquiries
Work collaboratively with the Contact Centre team to ensure a seamless patient journey
Maintain high standards of accuracy, professionalism, and customer care
Skills & Experience
Essential:
Excellent communication and customer service skills
Ability to commute daily to the practice
Right to work in the United Kingdom
Desirable:
Previous dental or healthcare reception experience
Minimum 1 year of customer service experience
Additional Information
If this sounds like the right opportunity for you, we would love to hear from you. Please apply with your CV and we'll be in touch
Job Types: Full-time, Permanent
Work Location: In person