Customer Service Advisor - Grimsby £13.59 per hour / Equivalent to £26,500 annually Full‑time | 37.5 hours per week | 8:30am - 5:00pm 8‑week contract with potential extension Onsite working Are you a confident communicator with a passion for delivering exceptional customer support? We're recruiting a Customer Service Advisor for a well‑established organisation in Grimsby. This is an excellent opportunity for someone who thrives in a fast‑paced, people‑focused environment. About the Role In this role, you will be responsible for responding to customer enquiries and processing consumable orders via phone and email. Your ability to listen, understand customer needs, and provide accurate and supportive responses will be key to ensuring a high-quality customer experience. You'll log and document every interaction, ensuring compliance with internal Standard Operating Procedures (SOPs) and all relevant regulatory requirements. Key Responsibilities Respond to incoming calls and emails from both prospective and existing customers Raise and process customer consumable orders accurately Determine customer needs and deliver the best possible resolution Document all customer interactions thoroughly and correctly Communicate in an empathetic and supportive manner at all times Follow all SOPs and regulatory guidelines Provide an excellent overall customer experience What We&...