We are looking for a Customer Service Advisor to join our Domestic Sales & Service team at our Forfar offices. The role is full-time, permanent, working 37.5 hours per week, Monday to Friday, 8am-5pm.
The main responsibilities include delivering excellent customer service, maximizing sales opportunities, complying with company policies, understanding our products and services thoroughly, offering additional products to meet customer needs, and supporting email and web chat communications.
Our Customer Service Advisors maintain relationships with our domestic customers, handle inbound contacts via calls, email, and web chat, prioritize customer needs, negotiate sales prices, and promote relevant cross-selling opportunities.
Benefits include:
* No weekend work in summer
* Commission
* 25 days holiday plus bank holidays, increasing to 26 after 2 years
* Option to purchase or sell additional leave
* Company pension
* Life assurance (4x salary)
Candidate requirements:
* Proven experience in telephone selling and cross-selling
* Self-confidence and strong interpersonal skills
* High motivation and good time management
* Resilient, persistent, and hardworking
* Target-driven and results-oriented
* Ability to build professional rapport and handle objections assertively
* Empathy in customer interactions
* GCSE Maths and English required
About our company:
We employ 2,500 colleagues across the UK, from Scotland to the Channel Islands, including sales, delivery, management, and support roles. We prioritize the development of our people through various training programs and are part of the FTSE 100 group, DCC PLC, offering diverse career opportunities across the group.
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