Location: Stoke-on-Trent Salary: £8,517.60 per annum bonus (pro rata, based on £27,000 FTE) Hours: 13 hours per week Contract: Permanent, part time (weekends) About Advantis Advantis is a leading debt collection agency working with large UK clients, including His Majesty’s Courts and Tribunals Service.
We are based in the Minton Hollins building in Stoke-on-Trent and are proud of our people-focused culture.
The Role We are looking for a weekend-only HMCTS Agent to support our contact centre operation.
You will manage inbound and outbound calls, providing professional guidance to customers regarding unpaid court fines.
This includes helping customers understand their options, setting up payment arrangements, and resolving queries in a fair and supportive way.
Full induction training and ongoing coaching will be provided.
Shift Pattern This role is worked exclusively at weekends: Saturday: 8:00am - 7:00pm (10 hours, with 1 hour unpaid break) Sunday: 10:00am - 1:00pm (3 hours) Applicants must be able to commit to both days.
What We’re Looking For You’ll be a confident communicator with a calm, resilient approach and a genuine desire to help others.
Previous customer service experience is advantageous but not required.
What We Offer You’ll receive bonus eligibility, pro rata holiday entitlement (up to 35 days including bank holidays), pension scheme, life insurance, employee assistance programme, wellbeing support, free onsite parking, and a supportive working environment.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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