Account Manager / Business Development Manager
POS Installations
Leicester
Full time / Permanent 9am-5pm.
Salary up to 55k + performance bonus
Our Leicester based client are looking for an experienced and enthusiastic Account Manager/ Business Development Manager to join their expanding friendly team to manage clients and driving business growth.
The account manager role will be divided into managing existing accounts to a high standard ensuring that clients requirements are exceeded at every stage and providing a link between the client and the internal teams. In addition a large part of the account manager role will be working on growing new business, utilising different avenues such as following warm leads, past clients and other opportunities.
The role
Develop and nurture strong relationships with key clients, acting as their main point of contact
Oversee client projects from initial brief through to delivery, ensuring timelines, budgets and quality standards are met.
Work closely with internal teams including production, warehouse, logistics and installation to ensure smooth project delivery
Prepare and present project updates, KPI reports and recommendations to client and internal management team
Identify opportunities for business growth and additional services within existing accounts
Onboard new clients and expand business opportunities working with wider team to achieve this.
Ensure client satisfaction by addressing concerns, providing proactive solutions and maintaining regular communication
Attend client meetings, trade shows, industry events and networking events to represent the company and build relationships
Gather client testimonials and recommendations following successful project completion
The person
Proven experience in account management or client services, ideally within the retail or POS industry
Strong communication and interpersonal skills, with the ability to build lasting relationships
Results-driven with a track record of meeting or exceeding targets
Highly organised, excellent attention to detail and the ability to manage multiple projects simultaneously
A problem-solver who is able to think on their feet and provide effective solutions to client needs
Proficient in IT systems including Excel, Word, PowerPoint and Outlook
A team player who thrives in a fast-paced, dynamic environment
Flexible and adaptable, willing to go the extra mile for clients and colleagues alike
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