100 Queen's Gate Hotel London, Curio Collection by Hilton
Here at 100 Queen’s Gate Hotel, Curio Collection by Hilton, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too.
The Role
As our Night Manager, you’ll take charge of the hotel during overnight hours, making sure guests feel safe, comfortable, and well looked after. You’ll be the go-to person for any guest needs, lead the night team, and keep operations running smoothly.
What you’ll do:
* Oversee all front office operations at night.
* Be the main contact for guests, handling requests and resolving issues.
* Carry out the night audit and prepare daily reports.
* Monitor security, safety, and emergency procedures.
* Support and guide the night team to deliver great service.
* Ensure a smooth handover to the morning team.
The Person
As well as having previous experience in a similar role, you’re confident, reliable, and customer-focused, with a calm approach to problem-solving. You can lead a small team, make decisions independently, and keep things running smoothly overnight. Experience in front office or hotel operations is ideal, and you’re comfortable using hotel systems and handling reports. Above all, you enjoy creating a safe, welcoming environment for every guest.
100 Queen's Gate Hotel London
100 Queen’s Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen’s Gate Suite, each stay offers distinct charm.
Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Why join the 100 Queen's Gate Team?
As part of our team, you’ll have access to a range and benefits,including:
* Health & Wellbeing Cash Plan
* Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
* Life Assurance Scheme
* Pension Scheme
* Complimentary meals on duty
* Opportunities for internal career progression
* Dry cleaning and uniform laundering on duty
* Professional training and development opportunities
* Paid birthday day off
* Employee recognition programmes to celebrate your achievements
* Refer a Friend incentive
* Discounts in our F&B Outlets
* MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St. James is for you.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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