Job Description
As our next Night Team Member, you will:
* Welcome late arrivals and farewell early departures with a warm and friendly attitude.
* Carry out the Night Audit.
* Prepare and distribute relevant reports to internal departments.
* Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
* Support hotel operations and assist other departments in preparing for the next day.
* Provide food and beverage service during the night shift.
* Ensure the safety and security of all guests while assisting with hotel operations.
* Respond promptly to guest requests and resolve any issues efficiently.
* Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
* Follow the hotel's fire safety procedures and assist with emergency situations when needed.
* Be the face of Ibis, consistently conveying a positive and professional image.
Qualifications
What Are We Looking For?
* A friendly, guest-focused personality with a passion for hospitality.
* Ability to use Property Management System software such as OPERA Cloud
* Competency with Microsoft Office including Word and Excel
* Experience in hospitality is preferred but not required.
* Ability to work independently and manage night shifts responsibly.
* Strong communication skills and a problem-solving mindset.
* Availability to work night shifts (10:45PM – 7:00 AM) and weekends.
* Attention to detail and accuracy
* Understanding of hotel and financial security procedures as well as guest confidentiality
Additional Information
Why Join Us?
* Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
* Flexible rota.
* Discount Card for Accor Hotels Worldwide.
* Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
* Opportunities for career growth and international development.
* Apprenticeship opportunities.
* A one-night stay experience to help you understand guest needs.
* A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Night Team Member, you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.