Join to apply for the Assistant Team Leader role at Irwin Industries
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Join to apply for the Assistant Team Leader role at Irwin Industries
Our client provides inventory and compliance reporting services to the UK property markets. Located in Swanley, Kent, they are seeking an Assistant Team Leader preferably with experience in the property industry.
Job Description
The role of Assistant Team Leader is to support to the Team Leader and manage the CRAs work flow, to ensure the smooth delivery of jobs for National Clients. The role requires excellent customer service skills as well as a positive can do approach, ability to multi task, prioritise and problem solve, able to work on your own initiative and calmly under pressure.
Key Functions
Managing the CRA team workflow
Assist with coaching the CRA team
Internal call and email handling resulting in best outcome for clients/franchisees
National account dashboard management on bespoke system, KMS
2nd line complaint management
Building positive relationships with franchisees and clients
Aim to place all client jobs
Skill Set
Defuse and be persuasive when faced with difficult people or situations
Problem solver, and ability to follow through until issues are resolved
High attention to detail and methodical approach
Ability to prioritise and change priorities at short notice
Ability to work as part of a team as well as independently
Hours: 9.00 am 5.30 pm
Monday - Friday
Please Note
Due to the high volume of CVs we receive it is not viable for us to respond to individuals. If you have not received a response within 7 days then please kindly assume your application has been unsuccessful in this instance.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Retail
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