As a Customs Clearance Coordinator, you will be creating customs documentation and overseeing successful and correct customs clearance status of traffic. A pivotal role that requires attention to detail and being able to work to a process while also giving consideration to how those processes can be improved. Experience in Excel is an advantage but ultimately the ability to expand on basic knowledge and learn new systems is more important. The role requires a strong team ethic but also the ability to work proactively on your own.
ACCOUNTABILITIES
1. Customs entries to be submitted in accordance with clients IOP, in line with current HMRC legislation, using ASM Sequoia
2. Dealing with various modes of transport – Road, Sea and Air
3. Dealing with a variety of commodities
4. Understanding different Customs processes such as Homeuse, IP, returned goods
5. Dealing with all queries quickly and efficiently
6. Verifying documents received for Customs purposes are compliant and correct
7. Manage own/group email inbox efficiently
8. Working on multiple operating systems
9. Communicating with customers directly via email and telephone
10. Liaising with Customs and port authorities
11. Understanding incoterms
RESPONSIBILITIES
12. Preparation and processing of import/export customs declarations and clearance
13. Customs import/export entry checking
14. Deal with all enquiries and queries quickly and efficiently relating to customs procedures, tariff classifications, duty rates and any other documentation requirements
15. Interact with customers, both face-to-face or by telephone/email in a professional and courteous manner
16. Liaise with importers/exporters and others to obtain mandatory information for import and export entries
17. Deal with any customs related complaints
18. Maintain data integrity on all systems
19. Liaise with key customs partners
20. Support and advise all customers whilst ensuring the company is fully compliant with the requirements of HMRC and other relevant bodies
What we offer:
21. Pension: 5% company contribution subject to employee-required auto-enrolment contribution
22. Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
23. Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support
24. Strong communication and interpersonal skills
25. Excellent organisational and multitasking abilities
26. Detail-oriented with a commitment to accuracy
27. Ability to work independently and as part of a team
28. Dedication to providing exceptional service as per our SLA’s/ SOP’s
29. Proactive and confident
30. Completes personal goals (Agreed with line manager)
31. To work in line with Customs Support’s vision, mission and values:
Vision:
We make Customs easy for global trade
Mission:
Be the full-service customs expert. Provide timely and accurate customs services through digital innovation
Deliver international customs support via local presence
Attract and engage the right people
Commit to the highest quality and compliance standards
Learn and improve continuously
Values:
Accountability, Quality, Integrity and Teamwork