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Customer experience manager

Ware
Mitie
Customer experience manager
Posted: 15 July
Offer description

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* Manage all site-based operatives, overseeing all aspects of their work, including safety inductions, toolbox talks, quality control, method statement/risk assessments, order fulfillment, cleanliness, use of plant and tools, waste reduction, upkeep of plant and facilities, and use of personal protective equipment.
* Ensure all work is carried out within current codes of practice and meets high standards.
* Verify that all materials used, including those by subcontractors, comply with technical and quality specifications.
* Communicate effectively with clients, their representatives, project architects, engineers, local authorities, and all affected parties.
* Liaise daily with the local GSK client regarding performance and risk.
* Maintain accurate records of site attendance, inductions, toolbox talks, accidents, goods received, safety inspections, plant register, scaffold reports, and staff-related administration.
* Understand and manage P&L reporting.
* Drive growth within existing services and explore new opportunities.
* Lead continuous improvement initiatives to enhance service levels and control costs.

What we are looking for

* Professionalism, integrity, and honesty in representing Mitie.
* An engineering background with relevant certifications.
* Proactive planning skills, regularly checking plans and programmes.
* A strong sense of achievement, project driving ability, high standards, and problem-solving skills.
* Organized, good at time management and prioritization.
* Reliable, punctual, and responsible.

Our market-leading offering provides benefits that suit your lifestyle, including virtual GP services, financial wellbeing assistance, flexible holiday options, high street discounts, cycle-to-work schemes, life cover, enhanced pension contributions, and employee recognition programs.

We prioritize career progression through diverse training and development opportunities. We are committed to inclusive recruitment and accessible processes. If you require reasonable adjustments during recruitment, please contact Sophie Willson at the provided email.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

All applications should be made via the 'Apply now' button. Bank or payment details should not be provided during application.

Created on 12/07/2025 by TN United Kingdom

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