Salary: £27,000.00 Hours: Monday to Friday 09:00-18:00 Location: Exeter We’re looking for a highly organised Operations Administrator to join our team at City West Country. This is more than an administrative role. It’s an opportunity to become part of a long established, family owned business where people matter, teamwork is valued and delivering exceptional service is at the heart of everything we do. Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! What can we offer you? As part of the City West Country family, we believe in investing in our people and recognising their contribution. Benefits include: Employee Car Scheme 25 days holiday plus bank holidays Scottish Widows salary sacrifice pension scheme Employee Assistance Programme Retail and lifestyle discounts through our benefits hub Ongoing training and development opportunities Cycle to Work Scheme Life Assurance Long Service Recognition Awards What You’ll Be Doing As an Operations Administrator, you’ll play a key role in supporting the day to day operation of our logistics functions. Your responsibilities will include: Coordinating driver and third party delivery activities and responding to customer enquiries Supporting operational departments with a variety of administrative tasks Managing customer portals and maintaining accurate records Assisting with outbound logistics administration Producing vehicle delivery packs and associated documentation Allocating trade plates and supporting delivery activities Handling calls from drivers and coordinating information efficiently Ensuring delivery schedules are communicated accurately across departments Working closely with colleagues to ensure operational targets are achieved Providing departmental cover and support when required Maintaining internal systems and documentation to a high standard You’ll be an important link between our customers, operational teams and sales departments, helping to ensure a smooth and professional customer experience from start to finish. What We’re Looking For We’re seeking someone who takes pride in delivering excellent service and enjoys working in a fast paced environment. You’ll bring: Most importantly, you’ll share our values and enjoy being part of a supportive team environment. Previous administration experience Strong organisational skills and attention to detail Excellent communication and customer service skills Confidence using IT systems and Microsoft Office applications The ability to prioritise tasks and manage workloads effectively A proactive, positive attitude and willingness to support colleagues Previous experience within logistics, automotive or transport operations would be advantageous but is not essential Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base. Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]