Le Labo Flagship Counter Manager Selfridges Birmingham Full Time 37.5 Hrs
Join to apply for the Le Labo Flagship Counter Manager Selfridges Birmingham Full Time 37.5 Hrs role at The Estée Lauder Companies Inc.
Overview
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Responsibilities
* Lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets.
* Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and leadership of a high performing team.
* Be proactive in business planning and coaching others to reach their full potential.
* Contribute to the development of field executives and managers by gaining exposure to business planning, consumer insights, event management, customer relationship management and front line marketing.
* Support a culture that values diversity of thought and people, with focus on training, development and competitive remuneration and benefits.
Qualifications
* Effective verbal and written communication skills. Excellent interpersonal skills.
* Quality customer service skills. Skilled at winning people over.
* Results oriented, with high drive to meet objectives and standards.
* Pursue goals beyond what is required or expected.
* Senses others' development needs and bolsters their abilities.
* Anticipates, recognizes, and meets customers' needs.
* Handles difficult and tense customer service situations with diplomacy and tact.
* Guides the performance of others while holding them accountable.
* Cultivates and maintains extensive informal networks.
* Models team qualities like respect, helpfulness, and cooperation.
* High attention to detail and organisational skills.
* Ability to work autonomously and contribute to the team.
* Proactive and positive approach to work and tasks.
* Confidentiality, tact, and discretion when dealing with people.
* Retail sales experience and team leadership.
* Degree of experience dependent on business/store size.
* Experience in strategic planning and execution.
* Ability to develop financial plans and manage resources.
* Working knowledge of a computerised system including email and Microsoft Excel.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Personal Care Product Manufacturing
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