Transport for Wales is seeking a proactive and organised Helpdesk Manager to oversee the day-to-day operations of the helpdesk supporting reactive and planned maintenance across stations, depots, and associated infrastructure. This role also includes managing wider contracts related to Government and historical monument properties. The successful candidate will be responsible for allocating and tracking maintenance jobs, ensuring timely completion and high standards of service delivery. This is a hybrid role based in Bridgend, Wales, offering a temporary to permanent opportunity for the right candidate. The Helpdesk Manager will lead coordination between multiple teams and contractors, maintain accurate records, and ensure compliance with service level agreements. Strong communication and leadership skills are essential to manage workflows effectively and maintain excellent stakeholder relationships. Key Responsibilities Manage daily helpdesk operations, including allocation and tracking of reactive and planned maintenance jobs Oversee maintenance activities across stations, depots, and supporting infrastructure Coordinate with contractors and internal teams to ensure timely job completion Maintain accurate records and update job tracking systems Monitor compliance with service level agreements and escalate issues as necessary Support contract management for Government and historical monument properties Provide regular report...