Technical Operations Engineer (3rd Line)
Job Title: 3rd Line Technical Support Engineer
Employment Type: 24/7/365 DuPont shift schedule, including bank holidays. 12‑hour shifts: 7am–7pm (Day) and 7pm–7am (Night). The 4‑week rotating rota is 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote with occasional travel to client sites.
Salary: £40‑£45k per annum, experience dependent (DOE).
Start Date: Q1 2026.
We are an Automation‑First IT Managed Service Provider, delivering excellence in IT automation, problem‑solving, programming, and new ways of working. This role is part of a growing technical operations team providing IT managed services and automation solutions across diverse business sectors.
Responsibilities
Serve as a 3rd Line Technical Support Engineer, overseeing a wide range of infrastructure, network, and security operations. Responsibilities include:
* Providing day‑to‑day technical support in a 24/7 operational environment.
* Maintaining relationships with high‑profile clients and stakeholders.
* Adhering to best practices to ensure reliability and security of customers’ technical operations.
* Continuously building on a strong technical background and gaining practical experience with innovative IT solutions and services.
Qualifications
* Strong understanding of IT infrastructure, networking, and security principles, including routing, switching, and WAN/LAN technologies.
* Proficient knowledge of firewall solutions (physical and virtual) and expertise in Fortinet SDWAN, Firewall Switch technologies, Cisco ISE, and Cisco Meraki Wi‑Fi.
* Experience with IT security controls: SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
* Ability to work within a demanding shift pattern and provide uninterrupted support.
Benefits
* 22 days holiday (basic) + additional birthday day off.
* Additional holiday day for each service year after year 2, up to 30 days.
* £20 Birthday Voucher.
* Option to purchase additional pension contributions (salary sacrifice).
* Recruitment Referral Incentive (£200‑£500 depending on role level) – T&C apply.
* Expensed eye tests and flu vaccinations for onsite workers.
* Well‑being services: Employee Assist Program, Gym & Active discounts, retail discount, and salary‑sacrifice schemes such as Cycle to Work and Purchase of Leave.
* Enhanced Paternity Pay.
* Enhanced Maternity Pay with 2 years’ service.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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