Overview
Direct Recruiter – RWO Global Sourcing (EMEA)
Senior DB Pensions Administrator
Location: Liverpool - Hybrid 2-3 days in the office
Hours: 37.5
About Aptia
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Role Summary
To perform complex pension calculations to a high standard in a team environment.
This role supports client relationships in terms of budgeting and process improvement and will also peer review complex tasks and coach junior colleagues in this area.
Main Responsibilities
* Communicating with clients and scheme members on complex queries when required via letter, email, and telephone.
* Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
* Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
* Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
* Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
* Monitoring project income and work with your Manager to ensure client projects are delivered on plan and to budget.
* Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
* Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.
Required Experience and Technical Knowledge
* Experience liaising with clients and trustees
* Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
* Strong knowledge of member calculation processes, scheme knowledge, scheme types and governing legislation issues.
* In-depth knowledge of UK pensions legislation.
Required Skills and Behaviours
* Good communication skills, both written and verbal.
* Strong analytical and problem-solving skills.
* Able to analyse and improve processes.
Inclusion and Accessibility
We are committed to creating an inclusive recruitment experience. If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at adjustments@robertwalters.com to discuss further.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Administrative
* Industries: Administrative and Support Services
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