Overview
Are you looking for a position where you can make a difference to the customer journey, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
The Role:
Vehicle Damage Consultants are pivotal in our customers story, working in partnership with our skilled customer service, total loss and engineering teams to get the best outcome. It is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
Support Solus sites remotely with pre-diagnosis and invoicing
Support our customer service agents making technical decisions
Day 1 total loss cases
Support training and coaching of customer service agents.
Provide management cover of department when requiredSolus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.
33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva's success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer's leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days