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We are recruiting for a Parts Advisor to join our client based in Doncaster.
The hours of work are Monday to Friday, 7:30am to 5:30pm as well as 1 in 4 Saturdays, 8am to 1pm.
Excellent Salary and benefits, OTE £28,500
A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying parts to the general public, trade customers and the workshop. This role would perfectly suit a highly - motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world's leading car brands.
This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts team.
Role and Responsibilities
* The work is diverse, and you'll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
* You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
* Through in-bound and out-bound tele enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
* Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
* Handling warranty claims processing (relating to parts issues) and completing all relevant administration promptly and accurately (including customer records and invoicing).
* You'll develop knowledge of products to understand the purpose of vehicle parts and how they function.
About you
* We are looking for someone with previous experience working as a parts advisor within a dealership or you will have previously worked within a fast paced parts department
* The ability to quickly establish and build rapport with our customers.
* You should be proactive; sales driven and maintain an outstanding level of customer service.
* You must have excellent communication & organisational skills while working well in a fast-paced environment.
* A professional individual who is able to work towards tight deadlines.
This is an excellent opportunity which doesn't come along very often as the role is a result of an internal promotion.
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