Requirements
* Proven experience as an Account Executive or in a similar client-facing role, ideally within marketing, retail or creative services
* Strong communication skills, both written and verbal
* Strong interpersonal skills – able to build positive relationships with clients and internal teams
* Excellent organizational skills with a keen attention to detail, adaptable to changing priorities
* Ability to manage multiple projects and deadlines effectively
* Familiarity with marketing principles and project management tools would be an advantage
* Comfortable working with large volumes of briefs and fast turnaround times
* Ability to spot issues before they become problems – proactive with strong attention to detail
* Strong analytical skills to assess project outcomes and improve processes
* Able to work independently while keeping stakeholders informed
* Positive attitude with a willingness to learn and adapt in a fast‑moving environment
* Proficiency in Microsoft Office Suite, especially Excel
* Passionate about delivering exceptional customer service
What the job involves
* As an Account Executive at Inspired Thinking Group (ITG), you’ll play a vital role in supporting one of our key retail clients – Superdrug. You’ll be a central point of contact helping to ensure all queries are managed efficiently and professionally
* You’ll support the team across a range of automation‑led briefs, making sure projects are accurately captured, scheduled, and delivered on time. Over time, you’ll be upskilled to act as support for these briefs, building your knowledge and confidence to handle them independently
* Your day‑to‑day will also include providing admin and system support for New Store Openings (NSO), as well as assisting with stock and event management tasks. Alongside this, you’ll be drafting and managing briefs, coordinating timelines, and working with account managers and internal teams to deliver exceptional service
* Quality control checks and compiling reports will also form part of your role, helping to maintain high standards and support strategic decision‑making
* A proactive approach to problem‑solving, strong communication skills, and the ability to stay calm under pressure will be essential in this fast‑paced, collaborative environment
* Act as the primary point of contact for enquiries from our internal helpline which receives enquiries directly from stores, ensuring prompt and professional responses
* Support the delivery of automation‑led artwork briefs, working closely with the team to ensure accurate and timely execution
* Provide administrative and system support for New Store Openings (NSO), including system management and task coordination
* Assist with stock and event management tasks, ensuring all requirements are captured and delivered efficiently
* Gradually develop knowledge and skills to serve as support for automation‑led briefs, enabling flexibility and continuity within the team
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