We are recruiting for two temporary Intensive Housing Management Officer positions within a supported housing scheme in Kettering. The role is the same across both posts, with one position covering day shifts and one covering night shifts.
This is an opportunity to support vulnerable residents living in supported accommodation, ensuring their safety, wellbeing, and ability to sustain their tenancy.
The Role: Intensive Housing Management Officer:
You will provide intensive housing management and on-site support, ensuring the scheme operates safely, effectively, and in line with housing management and health and safety standards.
Day and night responsibilities are aligned, with the night role placing additional emphasis on building security and emergency response.
Key Responsibilities of an Intensive Housing Management Officer:
Conduct pre-tenancy interviews, needs assessments, and risk assessments
Provide tenancy-related advice and assist with benefit claims
Promote independence and support residents to sustain their tenancy
Monitor rent and service charge accounts, including reporting arrears and voids
Maintain accurate records using housing management systems (e.g. Orchard, Service Connect)
Log repairs and liaise with internal teams to ensure timely completion
Ensure the scheme is clean, safe, and compliant with health and safety requirements
Complete regular health and safety checks
Act as a visible and accessible point of contact for residents
Monitor building security, including CCTV and access control (particularly during night shifts)
Respond to emergency alarm calls and challenging situations, liaising with external agencies where required
Work collaboratively with colleagues and partner agencies
Contribute to KPI reporting and customer satisfaction feedbackAbout You:
Experience in housing management, supported housing, concierge, or security environments
Experience working with vulnerable individuals
Knowledge of tenancy management, safeguarding, and housing-related support
Confident managing challenging situations calmly and professionally
Strong IT and administrative skills
Able to work independently (particularly for the night position)
Good communication and partnership working skillsWhat’s on Offer:
£17 – £19 per hour
Temporary contract
Supportive team environment
Meaningful role supporting vulnerable residentsIf you are interested in either of these Intensive Housing Management Officer positions please apply or contact (url removed)