Job overview
An exciting opportunity has arisen to work with the Palliative Care and End of Life Coordination office administration team at HDFT.
We are looking for an enthusiastic and hard working person to join our unique team.
The team provides a comprehensive office administration service to the Palliative Care Team and End of Life Co-ordination Service
The service operates, when fully staffed, within the hours of 8.30 – 16.30, 7 days a week (office based during the week with home based working at the weekends: 1 in 3 weekends).
Main duties of the job
To provide a comprehensive office administration service using discretion and judgement combined with practical office management skills.
To receive referrals and provide a single point of contact for specialist palliative care service and end of life care for HDFT.
To ensure co-ordination and communication of end of life care, access to specialist palliative advice and support ensuring key services and processes are in place, care packages and equipment are sourced and end of life care needs are regularly reviewed by clinical colleagues.
To comprehensively provide first point of access via a variety of methods (e.g telephone, email, electronic patient systems) for patients, families and professionals for the Palliative Care Team and any support any associated administrative requirements contributing to the provision of a high quality and timely service to patients and their families.
To liaise with multiple relevant care providers and redeploy resources as appropriate
Working for our organisation
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We offer colleagues:
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Detailed job description and main responsibilities
Person specification
Knowledge and skills
Essential criteria
* NVQ Level 2/3 in business administration or equivalent experience
* GCSE in Maths and English grade C or higher
* Experience of working in an administrative role using IT packages and dealing with teams and members of the public.
* Knowledge of using SystmOne
Desirable criteria
* Evidence of IT literacy
* NHS/Social Care experience in a care environment
* Experience of working within a relevant clinical setting with patients who have complex palliative care needs/ end of life needs