Salary: £55,000 - 60,000 per year Requirements: Active DV clearance required Strong experience with ITSM/Service Desk tools, such as ServiceNow, BMC Remedy / Helix, CA Service Desk Manager, Cherwell, Freshworks, or ManageEngine Proven background in ITSM/ITIL frameworks; ITIL v4 certification desirable Experience delivering secure, scalable, and resilient ITSM platforms Solid understanding of core infrastructure: Windows Server, Active Directory, Group Policy, SQL Server & clustering, PKI and certificate management Scripting and development skills: SQL, PowerShell, JavaScript, REST APIs, C#, Power BI and SQL Server Reporting Responsibilities: Design, install, configure, and customise ITSM tooling solutions Produce high-quality build and technical documentation Support delivery of ITSM solutions across cloud, on-prem, and hybrid environments Collaborate within Agile teams to deliver against transformation priorities Ensure solutions align with ITIL/ITSM/ITOM best practices Contribute to continuous improvement and delivery excellence Technologies: Active Directory C# Cloud Support ITIL ITSM JavaScript Power BI PowerShell REST SQL Security ServiceNow Windows Architect More: We are looking for an ITSM Tooling Engineer to support major digital transformation programmes based onsite in Basingstoke. This role offers a competitive salary of up to £60,000 per annum, depending on experience, along with a benefits package. As part of our Agile team, you will play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. This is an exciting opportunity to work on high-impact, large-scale systems that demand security, resilience, and innovation. last updated 13 week of 2026